Commercial real estate technology platform VTS has promoted Sachin Shah to the role of chief customer officer (COO).
This is the first time VTS has appointed a CCO as part of the executive leadership team.
The announcement comes in the wake of a number of new VTS investments, including the launch of VTS Activate in May, the company’s new tenant experience platform.
Nick Romito, CEO of VTS, said: 'In his time at VTS, Sachin has proven to be a highly valuable asset to our customers by partnering with them to drive the most value from the VTS Platform and ensuring they have a best-in-class experience.
'With his extensive software, service, and technology background, as well as experience collaborating across organisation teams, Sachin will be instrumental in continuing to nurture VTS’ growth while ensuring the company is best positioned to serve the needs of our customers.'
Shah, an accomplished customer success executive with 25 years of experience, has a proven track record for delivering enterprise software and services for on-prem, SaaS and hybrid solutions for both mature and emerging software companies.
Shah, who has been with VTS since January 2022, previously served as senior vice president of customer success.
Prior to joining VTS, Shah served as senior vice president of customer success and support at Medidata Solutions, a New York-based life sciences technology company.
Previously, Shah spent 18 years at IBM. In his career, Shah has built expertise in roles across product management, engineering, professional services, sales, support, and customer success.
In his new role at VTS, he is leading all of customer success, which includes onboarding, implementation, advisory, support, plus training, and will be responsible for enhancing client satisfaction and performance with the VTS Platform.
Said Shah: 'My job is to make customer success a multi-disciplinary sport across VTS and structure a relationship between every role and its impact on client outcomes.
'I look forward to continuing to be a meaningful partner to the clients we serve and helping them solve pain-points in their business through our technology.'
