Designer outlets owner, developer and manager the McArthurGlen Group has created a new management position, chief customer officer, and appointed Tom Enraght-Moony to the role.
Enraght-Moony will be responsible for ensuring that the group continues to deliver and evolve its service to customers and brand partners. He will sit on the group's management board and report to chairman JW Kaempfer and CEO Julia Calabrese.
'Tom has exceptional online and offline experience working for global organisations in key European markets spanning mobile, internet technology and online consumer brands,' commented Calabrese. 'This experience combined with his clear understanding of our customers and our brand partners will ensure that McArthurGlen remains one step ahead of the changing habits and expectations of consumers in an ever-digital world, while continuing to offer a best in class service and experience at every level of the business.'
The appointment follows a period of European growth, after McArthurGlen completed three new projects this spring in France (Provence), Austria (Parndorf) and the Netherlands (Roermond). The group plans to deliver a further 50% increase of McArthurGlen retail space to 900,000 m2 by 2021 across nine countries.
Enraght-Moony joins McArthurGlen with more than 15 years’ experience at tech-enabled consumer brands. He was most recently CEO at The Leisure Pass Group, and was previously COO and CEO of Match.com.
