JLL wins major facility management outsorcing contract from HSBC

Global bank HSBC has selected Jones Lang LaSalle as its sole global outsourcing provider of integrated facility management services across its 58 million-sq-ft real estate portfolio.

This is the largest facility management contract awarded to a single provider on a global basis by a financial services firm.

The practice of outsourcing non-core real estate functions to dedicated third-party experts has increased in recent years as service providers have attempted to expand their abilities to deliver consistent services across broader geographies and corporations have better understood the productivity benefits of outsourcing.

'HSBC’s pioneering decision to outsource facility management services worldwide is designed to increase operational efficiency and consistency across its 11,000-site portfolio,' JLL said.

JLL has been a real estate advisor to HSBC in North America since 1998. The contract adds more than 42 million sq ft (4 million m2) of real estate worldwide to JLL's responsibilities, and renews existing facility management services in North America, China, Thailand, Mexico and Panama. JLL also acts as one of HSBC’s regional transaction partners, serving its Asia Pacific, Latin America and Middle East-North Africa regions.

To service this expanded program, JLL said that it will implement its technology platform that allows HSBC to manage, compare and benchmark performance consistently across its global portfolio.

JLL has formed an integrated global account team of experts led by Bill Thummel, along with Global managing director Chris Kiernan and Global director of Operations Ian King, to serve the expanded global account responsibilities for HSBC.